Matri’s Special Sale: No returns or exchanges; only gift cards will be issued.

We offer a hassle-free 10-days (from the date of delivery) return and exchange for products bought at MRP.

Only exchange (same or higher value of any product) requests will be accepted for products bought during sales or at discounted prices.

Items will be considered for refund/store credit/exchange only if they are unused, unaltered, and with all tags still attached.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Please inform our customer care department in the event that any goods/products are delivered without tags.

All custom-made orders are non-returnable.

Refunds for prepaid orders will be directly initiated to the source account.

Complaints regarding defective or incorrect products and incomplete orders should be raised within 48 hours of receiving the products. Please share an image or video highlighting your concern.

For all such queries, please write to us at admin@matriglobal.com

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