Welcome to Matri. These Terms & Conditions explain the rules for accessing and using the Matri website, mobile platforms, and related services. By accessing or using our services, you acknowledge and agree to comply with these Terms.
If you do not accept these Terms, please discontinue use of our services.
Key Points to Remember
You must be 18 years or older to use Matri All orders are subject to availability and verification Handmade products may have natural variations Orders are dispatched only after full payment is received Shipping and return policies are available on separate pages Fair use of the platform is expected at all times All disputes are governed by Indian law
The detailed terms are provided below.
1. Eligibility and Agreement
To use Matri, you must be at least 18 years of age or meet the legal age requirement in your location. By accessing or using our services, you confirm that you satisfy this condition.
Your continued use of the platform indicates your acceptance of these Terms, including any future updates.
2. Updates to the Terms
Matri reserves the right to revise or modify these Terms whenever necessary. Updated versions will be published on our website, and continued use of the platform will indicate acceptance of those changes. Major updates may also be communicated through email or website notifications.
3. Permitted Use of the Platform
Matri provides you with a limited, revocable, non-transferable, and non-exclusive right to access and use the platform strictly for personal and non-commercial purposes.
You agree not to:
- Violate any applicable laws or regulations
- Attempt unauthorized access to systems or data
- Interfere with or disrupt platform functionality
- Provide false or misleading identity information
- Use automated tools or scrape platform content
- Engage in unauthorized commercial activities using the platform
4. User Accounts and Security
You are responsible for safeguarding your account details and password. Any actions performed through your account are your responsibility.
Matri reserves the right to suspend or terminate accounts that provide inaccurate information or violate these Terms.
5. User-Generated Content
When you submit reviews, comments, or other content to Matri, you grant us a worldwide, royalty-free, non-exclusive license to use, display, and promote such content in connection with our services.
We may remove any content that is unlawful, misleading, offensive, or inconsistent with these Terms.
6. Intellectual Property Rights
All materials available on Matri — including text, images, designs, logos, and other content — are owned by Matri or its licensors and protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, or commercially use any content without prior written consent.
7. Products, Pricing, and Handmade Characteristics
We make every effort to ensure accurate product descriptions and images; however, errors may occasionally occur.
Since our products are handmade, variations in color, texture, or finish are natural and should not be considered defects. Prices may change without prior notice and may not include applicable taxes, duties, or additional charges.
8. Orders, Payments, and Shipping (Overview)
Orders are confirmed only after successful payment and verification. Information related to shipping timelines, returns, cancellations, and international orders is provided on separate policy pages, which form part of these Terms:
- Shipping & International Orders Policy
- Returns, Refunds & Cancellations Policy
- Privacy Policy
Customers are encouraged to review these policies before placing orders.
9. International Orders
Orders shipped outside India are subject to the import regulations of the destination country. Any customs duties, taxes, or compliance requirements must be handled by the recipient. Additional details are available in the International Orders & Shipping policy.
10. Limitation of Liability
Matri provides its services on an “as available” basis without guarantees of uninterrupted or error-free operation.
To the fullest extent permitted by law, Matri shall not be responsible for indirect, incidental, or consequential damages resulting from the use of our services or products.
11. Indemnification
You agree to defend and hold Matri harmless from any claims, losses, or liabilities arising from your misuse of the platform, violation of these Terms, or infringement of third-party rights.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any legal proceedings shall fall under the exclusive jurisdiction of the courts located in Gwalior, Madhya Pradesh, India.
13. Dispute Resolution
We encourage users to contact us directly to resolve concerns. If a resolution cannot be reached, disputes will be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
14. Termination of Access
Matri may suspend or terminate user access if these Terms are violated. Users may also close their accounts at any time; however, obligations incurred before termination will remain enforceable.
15. General Provisions
These Terms represent the complete agreement between you and Matri regarding the use of our services. If any provision is found unenforceable, the remaining provisions will continue to remain valid and enforceable.